Frequently Asked Questions
Everything you need to know about your Q-dance Store experience.
What is the average shipping time for my order?
Standard shipping typically takes 3-5 business days within Europe and 7-14 business days for international orders, depending on your location and customs processing.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of receipt, provided the items are unworn, unwashed, and in their original packaging with tags attached.
Which payment methods do you accept?
We accept a variety of secure payment methods including Visa, Mastercard, American Express, PayPal, iDEAL, and Bancontact.
How should I care for my Q-dance apparel to ensure longevity?
To keep your gear in top condition, we recommend washing items inside out at 30°C, avoiding the tumble dryer, and never ironing directly on the printed graphics.
Do you ship worldwide?
Yes, we ship to fans across the globe. Please note that international orders may be subject to local import duties and taxes which are the responsibility of the customer.
How can I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to follow your package's journey.